Ordering

Can I order my transcripts over the phone, by email, or by fax?

Because of federal privacy regulations (FERPA), transcripts cannot be ordered over the phone, by email or by fax. (See the FERPA section for more information.)

How do I order a PDF transcript?

To obtain a PDF transcript, the student/customer enters the recipient information first, and then the system determines if that recipient can receive a PDF and if it should offer that option to the person placing the order. 

Can I make changes to my transcript order once it has been submitted?

No. However, we have provided ways to help you through the system to ensure you are successful in ordering what you want. We provide summary and confirmation screens throughout the process so you can verify the information is correct. You are also able to revisit previous screens in the ordering program to make adjustments. In sum, we have designed the system to allow you to adjust the order before committing to payment and processing.

How many transcripts can I request?

You may request five transcripts in each transaction. See cost chart for related charges for fees and quantity rates.

Will you complete and include additional paperwork that needs to accompany my transcript order?

If you have any supplemental forms that must accompany your transcript (e.g., AMCAS or LSAC application forms, graduate school forms, etc.), you must select and complete the "Third Party Attachments" option when requesting your transcript. Please note that it may take longer to process your request when selecting this option, and that we will not begin processing your order until the attachment has been received in our office.

Can I order my child’s transcript?

Access to a student’s academic record (including transcripts) is available only to the student. Students can designate any recipient to receive their transcript and/or forward their transcripts to whomever they choose.

Can I request the transcript of a former student who is now deceased?

Yes you may. Please use the our Third Party Order Form or Transcript Request Form and mail it in with an explanation of your request, and include a death certificate or newspaper obituary as proof of death. Please note: it might take longer to process these requests.

*Please use the Transcript Request Form and mail it in with an explanation of your request. If the death was recent (within the past year) or for a former student who was a not a U.S. Citizen, please include a death certificate or newspaper obituary as proof of death. Please note: it might take longer to process these requests.    

How does a third party order my transcript?

Please select our Third Party Order Form


Who is Credentials Solutions?

CredentialsSolutions is pleased to provide you with Transcript Order Processing Services on behalf of The University of Wisconsin - Madison. All of the actual transcript records are maintained by the institution and in most circumstances, the institution itself produces your transcript and delivers it per the instructions you provide us in the ordering process.

Our system, TranscriptsPlus®, can accept an order for up to 5 transcripts going to up to 5 different recipients. If you need to send more than 5 transcripts or have more than 5 recipients, you will need to enter multiple orders. At the completion of each order you will have the option to return to the beginning of the process and enter another order. In most cases, you will only have to enter the information that is different than in the previous order.

Please Note....The various ordering options and the information you are required to enter on the following screens are based on the specific services that The University of Wisconsin - Madison has chosen to provide and the specific information they have instructed us to collect. If you attended more than one of the institutions that we represent and order your transcript from more than one of them, you may notice differences in the available options and the required information on the order forms. One may offer Federal Express and another one may not, one may offer electronic delivery features and others may only offer printed paper transcripts, one may provide electronic authorization of your order and another one may require a signed authorization form, etc.

If you have questions about the process or encounter difficulty in entering your order, we have Customer Service representatives available from 7:00 am to 7:00 pm on Monday-Thursday and from 7:00 am to 5:00 pm (CST/CDT) on Fridays. Our Customer Service number is 847-716-3005.

Cost and Payment

How much does a transcript cost?

Refer to the Cost Chart for all charge and options.

How can I pay for my transcript?

You can pay by credit card (Visa, MasterCard) online, by check (by mail or in person) or with cash (in person only).

Processing your request

What is a complete request?

An order request is complete and ready for processing by the Office of the Registrar when the following conditions have been met:
  • Order has been submitted
  • Student does not have any holds on their record
  • Payment has been received
  • Dated signature has been received (if applicaple)
  • Third party attachments have been received (if applicable)

When all conditions are satisfied, our staff will begin processing your request. Processing time will be 1-3 days for most requests. If express delivery was selected, and the order was placed before 2:01 Central Time, processing will occur the same day the order was complete. Requests for students with records prior to 1978 will take an additional 2-4 days.

How long will it take to process my request?

Standard processing time is 1-3 business days from the date we receive your complete request. If you attended prior to 1978, some or all of your record may be non-computerized. If this is the case, please allow 2-4 additional business days for processing. Please note that this is processing time only and does not include transit time.

I need the transcript as soon as possible, what are my options?

Three options are available:
  • Express Delivery: Complete orders identified as express delivery and entered before 2:01 PM CST M-F will be processed the same day and sent via UPS overnight (for U.S. delivery) and UPS 2nd day delivery (for international). See cost chart for related charges.  Please note: UPS does not deliver on Saturdays.

  • In Person Order/Pick-Up: You can order and/or pick up your transcript(s) in-person at the Office of the Registrar. Transcript orders must be paid for and picked up before 4:30 p.m. Monday-Friday. See the next FAQ question for additional information.
Please note: If you attended prior to 1978, your record may not be available immediately; therefore, we are not be able to process and send your transcript out the same day. However, as soon as we receive your file from Wisconsin State Records Center, we will process your order expeditiously.

Can I get my transcript today?

You can come to our office to order it (online, using our kiosk computer) and pick it up at that time. This service is available between the hours of 7:45 a.m. – 4:30 p.m.

You can also order your transcript online from home or another computer location and, after making your payment, pick it up in person at our office. For this option, be sure to select "In Person Pick-up" when ordering.

Please note: If you attended prior to 1978 your record may not be available immediately and therefore unavailable for same day service. In addition, students with holds on their records may not be able to order transcripts and receive them the same day.

Package and Delivery

Can I have the transcript sent to myself?

Yes; just indicate your name and address in the "recipient" information area.

How are transcripts packaged when they are ordered in a group? Will they all arrive in separate envelopes?

Multiple transcripts sent to one recipient will be sealed in individual official envelopes and mailed in one package.

Can I forward the transcript to an employer or another school once I receive it?

The Office of the Registrar cannot be held responsible for opened envelopes; if an envelope is opened and another institution cannot accept the transcript, you will need to re-order and pay for another copy through this system.

Can you e-mail or fax my transcript?

Due to FERPA regulations and University policy, we are unable to email or fax transcripts. However, depending on the recipient, you are able to order a PDF/Electronic version of your transcript.

My transcript was never received - what do I do now?

Check the status of your transcript request online. Once the status shows "Complete," please allow at least fourteen days days for delivery by U.S. mail to the recipient(s) before contacting the Office of the Registrar. Sometimes there is a delay in the recipient’s mail room. If a transcript has not been received within 30 days, please contact the Office of the Registrar to have a new transcript sent.  If the Office of the Registrar is contacted after the 30 days, the student will need to reorder the transcript. 

Please note: we are unable to take responsibility for mail that has been lost. If you are concerned about a transcript’s security during transit, we suggest you select Express Delivery (UPS), or pick your order up in-person and send it yourself. If your transcript was not received, and you had it sent via Express Delivery (UPS), please contact UPS, or check their online tracking to determine delivery status www.ups.com.

FERPA

What is FERPA?

FERPA, which stands for the Family Educational Rights and Privacy Act, provides four specific rights to eligible students: inspect/review their educational records; request the amendment of inaccurate/inappropriate educational records; consent to disclosure of his/her records; file a complaint concerning failure of the educational institution to comply with the requirements of FERPA.

For more information:
http://registrar.wisc.edu/ferpa_key_terms.htm
http://www.ed.gov/policy/gen/guid/fpco/ferpa/index.html

Can you help restrict a specific person from getting my transcript?

In accordance with the Family Education Rights and Privacy Act of 1974 (FERPA) your university transcripts will not be released to any individual without your written consent. For more information on FERPA, please refer to the FERPA question above.

It appears that someone impersonating me ordered my transcript online. Where can I report this?

See violations of the University of Wisconsin-Madison Electronic Appropriate Use Guidelines (http://www.cio.wisc.edu/policies/appropriateuse.aspx), and information security issues involving a subject at the University of Wisconsin-Madison, please contact BadgIRT http://www.cio.wisc.edu/news/page.aspx?p=1004.

The Badger Incident Response Team (BadgIRT) is an integral part of the DoIT Security Department, and is as a central collection point for tracking incidents, analyzing information security trends, and working with other incident response teams worldwide. BadgIRT staff will either forward on your report to the appropriate staff or directly investigate the incident.

How do you handle legal subpoenas?

Lawful subpoenas and court orders take precedence over FERPA regulations. In most cases, a notice of intent to answer the subpoena is sent to the student’s most recent address ten days prior to answering the subpoena. For more information on FERPA, please refer to the FERPA question above.

Tracking Your Request

How can I track my transcript?

Will I get an email/phone confirmation when the transcript is sent?
If you provide us with your email address when you submit your order, we will provide you with updates on the progress of your order (order received, order processed/shipped). You can also follow the status of your request by tracking the request online. No phone confirmation will be provided.
Can I check online to see when my transcript has been sent?
Certainly! You can check the status of your order at ordertranscript.wisc.edu. Click on "Track your order now!" from the navigation on the left. You will need your full order number to use the tracking system. If you know your NetID and password or your Campus ID and PIN, you may also log in to the transcript system to see a history of all previous orders.

Will I get an email/text/phone confirmation when the transcript is sent?

We will send emails to the address you provided with updates on the progress of your order (order received, order processed/shipped). You can also follow the status of your request by tracking the request online. If you provided a cell phone number and agree to text alerts, Credentials will send you text alerts with updates on your order. No phone call confirmation will be provided. 

Can I check online to see when my transcript is delivered to its destination?

If you selected Express Delivery (UPS) as your delivery option, we will provide your UPS tracking number in the confirmation email we send. You can check their online tracking to see the status of your transcript delivery www.ups.com.

Your Student Record

I attended 40 years ago - do you still have my transcripts?

Yes; however, students who first attended prior to 1978 will have a non-computerized record (NCR). NCRs are housed off-site at the Wisconsin State Records Center facility. Please allow an additional 2-4 extra business days for processing. If you are requesting expedited and/or express delivery, we will process your order as quickly as possible upon receipt of the record from the Records Center.

I am a PhD student and I finished my work in February. Can I get my degree posted now?

Degrees are conferred and posted to a student’s record three times per year-following the end of each of the spring, summer, and fall terms. Using the MyUW portal http://my.wisc.edu/portal/index.jsp, you can check to see if your degree has been posted by requesting a Student Record. If the degree is on the student record, it will also be on the official transcript.

If you need proof of completion of your degree prior to your degree being posted, you can contact the Office of the Registrar at (608) 262-3811 or at degreeaudit@em.wisc.edu for a certified Degree Completion Letter.

What’s the difference between unofficial and official transcripts? What makes it official?

Official transcripts are printed on security paper with the official University of Wisconsin-Madison seal as well as the signature of the Registrar. The security paper will render the official transcripts void if they are photocopied, scanned, or faxed and have watermark safety mechanisms.

"Unofficial transcripts" are also known as student records. Along with course information, student records include student memoranda (e.g., disciplinary information, grade changes) and are not printed on official transcript paper.

Current students can request an emailed copy of their student record through MyUW, by visiting the Student Center. Former students can request an emailed copy of their student record through MyInfo: http://myinfo.wisc.edu. Student records/unofficial transcripts are also available in-person by visiting the Office of the Registrar.

Note: students who first attended the UW prior to 1978 may not have a student record available online and may not be able to receive a copy from the Office of the Registrar in-person while they wait.

Will you send transcripts from other schools that I previously submitted to UW-Madison?

UW Madison is not authorized to release official transcripts from other educational institutions, even if you previously submitted them to the UW-Madison. You will need to contact the appropriate institutions for official copies of your transcripts from their schools.

Courses that were transferred from other schools to a UW degree program will be listed on the UW-Madison transcript. Only the course equivalency and credits awarded are reported. Grades from other institutions will not appear on UW-Madison transcripts.

I need proof of my degree; should I request my transcript in order to get that?

Your transcript will show all degrees received.  However, if the only information you need certified is that you completed a degree, students can obtain an electronic/PDF degree letter through their Student Center.  Current students should access Student Center through MyUW and former students through MyInfo.  Alternatively, the Office of the Registrar can provide a paper and/or electronic official degree letter upon request at no charge. Degree verifications can also be requested through the National Student Clearinghouse.

Can I preview my transcript before you mail it from your office?

Students and former students who have access to MyUW or MyInfo can view their student record prior to requesting a transcript; this would serve as your preview.  Students who order their transcript for in-person pickup may review their transcript before it is sealed in the envelope.  Remember, most academic memoranda (e.g., disciplinary information, grade changes) will not show on the official transcript.

Holds

Can you hold my request until my degree is posted?

No; we are not able to hold transcript requests for degree posting. However, you can request a copy of your student record via MyUW (current students) http://my.wisc.edu or MyInfo (former students) http://myinfo.wisc.edu to confirm if your degree has been posted.

Once your degree appears on your student record it will be on your official transcript. Please order your transcript after your degree appears on your student record.

Can you hold my transcript request until grades are posted?

No; we are not able to hold transcript requests for posting of grades. You are able to view your grades via My-UW (current students) or MyInfo (former students). Once your grades appear on your student record they will also be included on your official transcript. Please order your transcript only after your grades appear on your student record.

I have a hold on my record. Can I still request a transcript? Can you lift the hold for me?

You will not be able to request a transcript until financial and other record holds are cleared. A hold can only be cleared/removed by the department that placed it. Information on record holds can be checked through MyUW or MyInfo (http://my.wisc.edu and http://myinfo.wisc.edu respectively).

Transcript Content and Format

What is a PDF transcript?

PDF transcripts are electronic copies of official transcripts.

Please note: not all institutions accept PDF versions official transcripts.  Please consult with the receiving party prior to ordering a PDF transcript.

To obtain a PDF transcript, the student/customer enters the recipient information first, and then the system determines if that recipient can receive a PDF and if it should offer that option to the person placing the order.

If you have further questions regarding this service, contact the Credentials Solutions Customer Service at 847-716-3005. Customer Service representatives are available from 7:00 am to 7:00 pm Monday - Thursday and from 7:00 am to 5:00 pm (CST/CDT) on Fridays.

Who is Credentials Solutions?

CredentialsSolutions is pleased to provide you with Transcript Order Processing Services on behalf of The University of Wisconsin - Madison. All of the actual transcript records are maintained by the institution and in most circumstances, the institution itself produces your transcript and delivers it per the instructions you provide us in the ordering process.

Our system, TranscriptsPlus®, can accept an order for up to 5 transcripts going to up to 5 different recipients. If you need to send more than 5 transcripts or have more than 5 recipients, you will need to enter multiple orders. At the completion of each order you will have the option to return to the beginning of the process and enter another order. In most cases, you will only have to enter the information that is different than in the previous order.

Please Note....The various ordering options and the information you are required to enter on the following screens are based on the specific services that The University of Wisconsin - Madison has chosen to provide and the specific information they have instructed us to collect. If you attended more than one of the institutions that we represent and order your transcript from more than one of them, you may notice differences in the available options and the required information on the order forms. One may offer Federal Express and another one may not, one may offer electronic delivery features and others may only offer printed paper transcripts, one may provide electronic authorization of your order and another one may require a signed authorization form, etc.

If you have questions about the process or encounter difficulty in entering your order, we have Customer Service representatives available from 7:00 am to 7:00 pm on Monday-Thursday and from 7:00 am to 5:00 pm (CST/CDT) on Fridays. Our Customer Service number is 847-716-3005.

Can I request a copy of my transcript which shows only my graduate work, even though I also did undergraduate work at UW-Madison?

No. UW-Madison follows the guidelines of the American Association of Collegiate Registrars and Admissions Officers, which states that an official university transcript reflects all of the academic coursework completed at the institution.

Is my GPA on my transcript?

Grade point average (GPA) displays on the official transcript for graduate, undergraduate, and pharmacy students. Some classifications, including special students, law, and medicine, do not receive GPA calculations, so no GPA will appear on the transcript. If you were in attendance prior to 1978 your GPA is not included on your transcript, please contact the Office of the Registrar for further information at (608) 262-3811, Monday - Friday, 7:45-4:30, CST (excluding legal holidays).

How do I interpret the transcript?

The grading system key is located on the reverse side of the official transcript.

My name has changed - how can I get that changed on my transcript?

Name changes need to be completed with the Office of the Registrar. Information on name change procedures is located at http://registrar.wisc.edu under "Forms". Please complete and submit your name change prior to ordering, if you would like your current name reflected on the transcript.

Do you have transcripts for other University of Wisconsin campuses?

No; we only issue transcripts for academic work at UW-Madison. If you need transcripts from other UW schools, including the UW Colleges and UW Extension, please refer to the following web site for information on contacting the appropriate school(s): http://www.wisconsin.edu/campuses/

Can you notarize the transcript?

The Office of the Registrar does not notarize transcripts. Official UW-Madison transcripts are stamped with the official seal of the university and signed by the University Registrar.

How can I obtain course descriptions of the courses on my transcript?

Course descriptions are available online for current and historical courses via http://public.my.wisc.edu . If you prefer a hard copy, contact the Archives Section of the Memorial Library ((608)262-5629).

Troubleshooting

I accidentally opened the envelope - what do I do now?

Please be aware that most institutions require the transcript to arrive in our unopened University envelopes. If you open the sealed envelope you will need to place a new order (including payment).

I received the wrong transcript - what do I do now?

Please call the Office of the Registrar at (608) 262-3811.

My transcript is blank - what do I do now?

Please call the Office of the Registrar at (608) 262-3811.

There’s a mistake on my transcript how do I get it changed/corrected?

If you feel there is an error on your transcript, contact the Office of the Registrar at (608) 262-3811.

I don’t remember my Campus ID and/or PIN or my NetID and/or password - what should I do?

Current students and students enrolled 1979 and later should contact the DoIT Help Desk ((608) 264-4357, http://helpdesk.wisc.edu, help@doit.wisc.edu) for assistance with NetID and/or password access to the MyUW web portal.